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Frequently Asked Questions

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• Can I pay for my order using my checking account?
We accept Visa, MasterCard, Discover, American Express and debit cards issued with a MasterCard or Visa logo.
• How do I pay for my order on the Internet?
We accept Visa, MasterCard, Discover, American Express and debit cards issued with a MasterCard or Visa logo.
• Is there a fee for using the DDS Internet Services?
No. We do not charge for using our Internet site. There may be fees for particular services, such as the replacement of a lost license or to get a copy of your Driving History (MVR) just as there is a fee if you visit a Customer Service Center and request that service.
• What credit cards does DDS accept?
We accept Visa, MasterCard, Discover, American Express and debit cards issued with a MasterCard or Visa logo.
• What is the cost of a Driver's License?
Click here to see a list of fees for DDS services.
• What is the cost of a Driving History (MVR)?
Click here to see a list of fees for DDS services.
• What is the cost of an ID card?
Click here to see a list of fees for DDS services.
• How can I request a refund for a payment made to DDS?

In order to request a refund, visit any of our Customer Service Centers.

Please have your receipt ready, as the information on it will allow us to process your request faster.  You may be asked to verify your identity, with or without a receipt.  Bring your driver’s license / ID card, or see the accepted documents list and bring a document under ‘Primary Identification’.

• Can I get a copy of the Request for Refund form online?

The Request for Refund form is located online.  Click here for more information.  After filling out the form, you must take it to a Customer Service Center to be processed.

• If I print a copy of the Request for Refund form and complete it myself, how will my refund get processed?

Take the completed Request for Refund form to a Customer Service Center.

• Can I get a refund for any payment I make to DDS?

Generally, the DDS will not honor refund requests for services that are successfully completed unless the fee was collected in error.  See the Fees and Terms page for more information on license and identification card fees.

• I ordered the wrong card online (e.g. ID instead of license). What should I do?

You must immediately visit a Customer Service Center in order to stop the incorrect card from being processed.

• If a card was already mailed to me, can I get a refund for it?

Once the card has been processed, you cannot get a refund for the card.

• I ordered my license online, but a certain place of business will not accept the temporary receipt because it does not have my picture. What should I do?

You should immediately visit a Customer Service Center in order to stop the ordered card from being mailed to you and to obtain a temporary license with your photo on it.

• Since online services include a discount, how much will I get back on my refund?

You will receive the amount you paid for the service that is being refunded.  For example, if you paid $15 for an online service and then $20 for in-person service, you will receive $15 if you are requesting a refund for your online transaction and it is approved.

• How will I receive my refund if it is approved?

If you paid online within the last 60 days, refunds will appear on your current or next billing statement.  Otherwise, you will receive your refund as a check in the mail.

• How long does it take to receive a refund?

Processing time for refund requests can take up to 30 days from the date of request.  If your refund request is not received within 30 days, please visit a Customer Service Center to check the status of the request.  Do not file multiple refund requests.

• I paid for a CDL Skills Test reservation and would like to request a refund. What should I do?

Visit any Customer Service Center to request a refund for this reservation fee, if applicable.

• I am a veteran but did not present a Certificate of Eligibility for Veteran’s License to DDS when I ordered my license. Am I eligible for a refund now that I have the certificate?

You cannot receive a refund or prorated fee if you ordered a license without providing the Certificate of Eligibility for Veteran’s License initially.

 

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